🧾 Refund Policy – Vexa

At Vexa, customer satisfaction is our top priority. If you are not completely happy with your purchase, we're here to help!

Refunds

You can request a refund within 14 days of receiving your order.

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition you received it.

Please provide your order number and proof of purchase when requesting a refund.

Non-Refundable Items

Sale items or promotional items are non-refundable.

Used, damaged, or altered items cannot be refunded.

How to Request a Refund Contact our support team at 

Once we receive and inspect the item, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping Costs

Shipping fees are non-refundable.

If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.

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